What email and Contacts data will be transferred over?

Email Migration

All your emails, including read/unread status, folder structure, and attachments accepted by your destination email provider, will be transferred.

Important: The following categories of email messages, attachments, and configurations may not be eligible for transfer during the migration process, subject to the technical constraints of the destination inbox, file size limitations, and interoperability requirements across different platforms:

  • Emails with Large Attachments: Any email containing an attachment that exceeds the maximum file size permitted by the destination email service provider may not be transferred.
  • Corrupted or Malformed Emails: Email messages that are structurally defective, improperly encoded, or otherwise unreadable by the migration system may not be transferred.
  • Junk/Spam Folder: Emails categorized as spam or junk by the originating system may be excluded from migration.
  • Trash/Deleted Items Folder: Emails residing in the "Trash" or equivalent deleted items folder may not be included in the migration process.
  • Draft Emails: Unsent email drafts may not be migrated unless explicitly supported by the destination system.
  • Quarantined Emails: Any email held in quarantine by security mechanisms, including but not limited to email security gateways or filtering systems, may be excluded from migration.
  • System-Generated Emails: Messages automatically generated by email systems, including but not limited to delivery receipts, read receipts, and calendar invitations, may be omitted from migration.
  • Mailbox Rules, Signatures, and Settings: The migration process does not transfer user-configured mailbox settings, including but not limited to custom rules, email filters, signature blocks, and folder permissions.

ShuttleCloud shall undertake reasonable efforts to migrate all eligible emails as permitted by the technical capabilities and storage constraints of the destination inbox.

Contacts Migration

All contacts data will be mapped and transferred to the destination address book. However, in some cases, there may not be a 1:1 equivalent field available in the destination system. In such cases, any unmapped contact data will be moved to the notes section within the address book, if supported by the destination system.

Important: The following categories of contacts and configurations may not be eligible for transfer due to technical or platform constraints:

  • Corrupted or Malformed Contacts: Contacts that contain incomplete, unreadable, or improperly formatted data may not be migrated.
  • Junk/Spam Contacts: Contacts identified as spam, flagged as unverified, or stored in system-generated spam lists may be excluded from migration.
  • Trash/Deleted Contacts: Contacts residing in the Trash or equivalent deleted items folder may not be migrated.
  • Quarantined Contacts: Any contact entry held in quarantine due to security policies, filtering mechanisms, or provider restrictions may not be transferred.
  • Distribution Lists & Contact Groups: Contacts will be transferred as individual entries but not as a mailing list or group.
  • Custom Contact Fields: If a custom contact field in the source system does not have an equivalent in the destination system, the data will be moved to the notes section whenever possible.

ShuttleCloud will use best efforts to ensure that all eligible contacts are migrated in accordance with the technical limitations of the source and destination providers.

Storage Limitations and Migration Resumption

If the destination inbox reaches its maximum storage capacity during migration:

  • Migration Suspension: The process will be stopped when the storage limit is reached.
  • User Responsibility: It is the user's responsibility to ensure that the destination inbox has sufficient storage space.
  • Continuing the Migration: To proceed, the user must:
    • Free up space by deleting unnecessary emails, contacts, or attachments, or
    • Increase the storage capacity of the destination inbox.
  • Restarting the Migration: Once additional storage is available, the user must start a new migration.
  • Resumption & Duplicate Prevention: ShuttleCloud will migrate emails and contacts from where the previous process stopped, ensuring that no duplicate emails or contacts are created—provided they remain in their original folder locations or contact lists.

It is the sole responsibility of the user to verify that all necessary emails and contacts have been successfully migrated. Users are advised to independently confirm the completeness of their email and contact data post-migration.