Export Email Data from Comcast to Microsoft

Note:

1. When using the Export Portal, we advise using either Firefox or Chrome as a web browser.
2. IMAP must be enabled from your Outlook settings for the export to work successfully.

• How to enable IMAP in Outlook

STEP 1.  Navigate to the Export Portal. 

STEP 2. Authenticate with your Comcast Email Account

STEP 3. Choose Outlook

Please choose your existing Outlook account. If you don't have one, here is how you can create it:

• https://support.microsoft.com/en-us/account-billing/how-to-create-a-new-microsoft-account-a84675c3-3e9e-17cf-2911-3d56b15c0aaf

STEP 4. Choose what type of data to export: Email, Contacts, or Both

By selecting “Email” we will only copy your emails to the new account, and the same applies to “Contacts” If “Email and Contacts” are selected, we will copy both to your new email account.

STEP 5.  Authenticate with Outlook

After selecting your provider and entering your username and password, you will be asked to accept ShuttleCloud access.

Please press Accept

STEP 6.  Start Export on the next step

Step 7. Export status

An Export ID is needed to check the status of the export.

STEP 8. You can check your Export Status with your Export ID at the Export Portal.